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TERMS AND CONDITIONS


By accessing this website, you agree to be bound by the terms and conditions set out below.
If you do not agree to be bound by these terms and conditions, you may not use or have access to this website.
If you have any questions, please contact us at sales@ukpackagingsuppliers.co.uk

The following terms and conditions are the terms on which ukpackagingsuppliers.co.uk sells product and supersedes all other terms and conditions relating to the subject matter of these Conditions.


CONTACTING US
If you need to reach us, please email sales@ukpackagingsuppliers.co.uk or telephone on 08432 895 883 / 07881 956 577, or write to us at UKPS Online LTD, Building 7, Wilding Road, Ball Green, Stoke On Trent, Staffordshire, ST6 8BA.


ORDERING
When you place an order via this website you will be sent an auto-generated order acknowledgement by email detailing everything you have ordered.
This email is not an order confirmation or order acceptance.
Acceptance of your order and the completion of the contract between you and ukpackagingsuppliers.co.uk will take place on dispatch to you of the products ordered unless we notify you that your order has not been accepted or you have cancelled it.
No order may be accepted from a child of 16 or under without the express consent of a parent or guardian.


ORDER PROCESSING
Orders placed before 1p.m. on a working day will be processed and despatched the same day.
Orders placed after 1p.m. on a working day, along with orders placed on a weekend or public holiday, will be processed and despatched the following working day.

Orders are typically delivered within 3 working days from the date you placed/paid for your order.
Full details of delivery information and schedules can be found on our 'DELIVERY/PAYMENT' Page.


 Orders are accepted at the sole discretion of ukpackagingsuppliers.co.uk and are subject to your credit or debit card, or any other payment method you choose, being authorised for the transaction.

BACK ORDERS
If you have ordered an item and it is not in stock, you will always be e mailed with the option to cancel your order if you would rather not wait, or offered an alternative.


CREDIT CARD SITE SECURITY
All credit card numbers are encrypted and transmitted by secure server using 128 bit encryption.
Your details will never be seen by anyone other than our payment provider.


PRICES
All prices quoted are in British Pounds Sterling (£ GBP), and include V.A.T. at the current UK rate.
All prices also include free delivery, although some UK postcodes may incurr a delivery charge.
Information on this can be found on our 'DELIVERY/PAYMENT' page.

 

YOUR RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason.
 
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
 
To exercise the right to cancel, you must inform us (
UKPS Online LTD, Building 7, Wilding Road, Ball Green, Stoke On Trent, Staffordshire, ST6 8BA,, United Kingdom, Telephone 08432 895 883 / 07881 956 577, Email sales@ukpackagingsuppliers.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
 
You may use the model cancellation form, but it is not obligatory.
A downloadable link for this form can be found on your order confirmation email, which was sent to the email address you entered on your order, shortly after completing your order via our website.
It can also be downloaded from this link here -
DOWNLOAD MODEL CANCELLATION FORM
 
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
THE FOLLOWING DOES NOT REPRESENT AN OBLIGATION FOR EFFECTIVELY EXERCISING THE RIGHT TO CANCEL -
We will then send you specific instructions on returning items, along with any returns number to be used.
CUSTOMERS MUST NOT RETURN GOODS WITHOUT RECEIVING RETURN INSTRUCTIONS.
ANY GOODS RETURNED BY NOT FOLLOWING OUR INSTRUCTIONS, MAY INCUR DELAYS IN THE RETURN / REFUND PROCESS
 
 

EFFECTS OF CANCELLATION

 
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
 
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

We will make the reimbursement without undue delay, and not later than –

(a)  14 days after the day we receive back from you any goods supplied, or
(b)  (If earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c)  If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

 
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
 
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
 
You shall send back the goods or hand them over to us  [
UKPS Online LTD, Building 7, Wilding Road, Ball Green, Stoke On Trent, Staffordshire, ST6 8BA,, United Kingdom], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.
 
You will have to bear the direct cost of returning the goods.

We have the legal right to refuse -
 

(a) Any request to return goods, beyond 14 calendar days from the day you acquire the goods.
(b) Also, any returned items received back to us, beyond 14 calendar days from the date you wrote to us, of your intention to return goods.

 
If the wrong goods were despatched or the goods are faulty, then the seller will cover the cost of return postage (a cost agreed beforehand) if you are required to return the item.
In these cases, if a refund is requested, we will refund the full price you paid for the order, including any postage costs paid by you at the point of sale.
If a replacement is requested, we will despatch this at our own cost.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

PLEASE NOTE - DUE TO HEALTH AND SAFETY REGULATIONS, PLEASE ENSURE ANY FOOD / DRINK PACKAGING ITEMS YOU INTEND TO RETURN, REMAINS UNOPENED AND UNUSED, AND ANY SEAL / PRODUCT PACKAGING REMAINS UNBROKEN.
 
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

PRIVACY
When you make contact with ukpackagingsuppliers.co.uk, your email address is used only to enable us to contact you with regard to your order.
Your email address will only be used to let you know about our news and special offers, with your consent, i.e. our newsletter registration.
You can let us know at any time if you do not wish to receive emails from us. 
It is our policy to never disclose any information to third parties other than for delivery purposes and will only use the information that we collect about you lawfully.

COOKIES POLICY
Cookies are small text files stored by your device when you access most websites on the internet.
We will use two types of cookies:
  • Session cookies - these expire when you close your browser and do not remain on your computer.

  • Persistent cookies - these are stored in the longer term on your computer.
    They are normally used to make sure the site remembers your  preferences.

ukpackagingsuppliers.co.uk (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you.
Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible.
Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies.
Please note that certain cookies may be set the moment you start visiting this Website.
These will be session cookies on your first visit to this Website.
If you continue to use or revisit this Website then persistent cookies of the types described below will be served.
You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org Opens in a new window.

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it.
If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit.
Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below.
The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide Opens in a new window.

Cookie Category

Details

Strictly necessary

Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users.

This Website use strictly necessary cookies to:

  • Identify you as being logged in to this Website

  • Remember the goods and services you ordered when you get to the checkout page

  • Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website

  • Remember things like service selections you have made which are essential for us to provide you with services you have requested

  • Make sure you connect to the right service on our website when we make any changes to the way the website works

Performance

Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous.

This Website use performance cookies to:

  • Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website)

Functional

Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

This Website use functional cookies to:

  • Identify you as having consented to use of cookies by this Website

  • Remember settings you've applied (such as layout, text size, preferences and colours)

  • Remember selections you have made (such as search functions and results, and goods and services)

Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests, to help measure the effectiveness of advertising campaigns.

This website does not currently use any targeting/advertising cookies

 


LEGAL NOTICE
This website and these terms and conditions are governed by the laws of England and Wales.  
Any disputes arising from this website shall be resolved by the English Courts.